The purpose of this registry is to enable entities that are required to comply with Sections 255, 716, 717, and 718 of the Communications Act and the Commission's rules implementing those sections to submit their required recordkeeping compliance certifications and contact information.
Recordkeeping Compliance Certification. The recordkeeping compliance certification must state that the entity has established operating procedures that are adequate to ensure compliance with the Commission's recordkeeping rules. The certificate must be filed annually with the Commission on or before April 1. The certificate must be supported with an affidavit or declaration under penalty of perjury, signed and dated by an authorized officer of the company with personal knowledge of the representations provided in the company's certification, verifying the truth and accuracy of the information therein. If the entity is an individual, the individual must sign. In the case of a partnership, one of the partners must sign on behalf of the partnership. In cases where the entity is, for example, an unincorporated association or other legal entity that does not have an officer or partner, or its equivalent, the certification must be signed by a person with authority to sign on behalf of the association or entity.
The certificate must also provide two types of contact information: (1) contact information for consumers; and (2) U.S. agent for service contact information.
Contact Information for Consumers. The certificate must include the name and contact details of the person (or persons) within the company who is authorized to resolve complaints. This contact information will be used for two purposes. First, this contact information will be made available on the Commission's website to assist consumers in reporting accessibility and usability concerns or complaints to telecommunications and advanced communications service providers and equipment manufacturers, and to mobile phone manufacturers and mobile phone service providers that install or arrange for the installation of Internet browsers on mobile phones. Second, when a consumer files a request for dispute assistance with the Commission, the Consumer and Governmental Affairs Bureau (CGB) will use this information to contact the company for purposes of facilitating a resolution of the dispute between the consumer and the company. Entities must update this contact information within 30 days of any material change.
U.S. Agent for Service Contact Information. The certificate must include the name and contact details of the agent designated for service of informal and formal complaints. Contact information for U.S. agents for service entered in this registry is required for purposes of serving complaints under Part 14, Subpart D of the Commission's rules to ensure prompt and effective service of complaints on defendant equipment manufacturers and service providers by the Commission. Entities must update this contact information within 30 days of any material change.
Failure to file a certification and failure to submit and keep contact information current constitute violations of the Commission's rules and may subject the filer to forfeiture or other penalties. See 47 U.S.C. § 503(b). In addition, if an informal complaint is not served to the correct address, it could delay or prevent that applicable manufacturer or service provider from timely responding. Failure to respond to a complaint or order of the Commission could subject a party to sanctions of other penalties. See 47 U.S.C. § 503(b).
The following information is being submitted pursuant to Section 14.31(b) of the Commission's rules, adopted October 7, 2011 (FCC 11-151), approved by OMB pursuant to the Paperwork Reduction Act on April 16, 2012 (OMB Control Number 3060-1167).
