The purpose of this registry is to enable entities that are
required to comply with Sections 255, 716, 717, and 718 of the
Communications Act and the Commission's rules implementing those
sections to submit their required recordkeeping compliance
certifications and contact information. For additional filing
guidance, go to
https://www.fcc.gov/rccci-filing-instructions. Consumers
seeking contact information should go to this page:
https://apps.fcc.gov/rccci-search/search.action.
Recordkeeping Compliance Certification. The recordkeeping
compliance certification must state that the entity has established
operating procedures that are adequate to ensure compliance with the
Commission's recordkeeping rules. The certificate must be filed
annually with the Commission on or before April 1. The certificate
must be supported with an affidavit or declaration under penalty of
perjury, signed and dated by an authorized officer of the company
with personal knowledge of the representations provided in the
company's certification, verifying the truth and accuracy of the
information therein. If the entity is an individual, the individual
must sign. In the case of a partnership, one of the partners must
sign on behalf of the partnership. In cases where the entity is, for
example, an unincorporated association or other legal entity that
does not have an officer or partner, or its equivalent, the
certification must be signed by a person with authority to sign on
behalf of the association or entity.
The certificate must also provide two types of contact
information: (1) contact information for consumers; and (2) U.S.
agent for service contact information.
Contact Information for Consumers. The certificate must
include the name and contact details of the person (or persons)
within the company who is authorized to resolve complaints. This
contact information will be used for two purposes. First, this
contact information will be made available on the Commission's
website to assist consumers in reporting accessibility and usability
concerns or complaints to telecommunications and advanced
communications service providers and equipment manufacturers, and to
mobile phone manufacturers and mobile phone service providers that
install or arrange for the installation of Internet browsers on
mobile phones. Second, when a consumer files a request for dispute
assistance with the Commission, the Consumer and Governmental Affairs
Bureau (CGB) will use this information to contact the company for
purposes of facilitating a resolution of the dispute between the
consumer and the company. Entities must update this contact
information within 30 days of any material change.
U.S. Agent for Service Contact Information. The certificate
must include the name and contact details of the agent designated for
service of informal and formal complaints. Contact information for
U.S. agents for service entered in this registry is required for
purposes of serving complaints under Part 14, Subpart D of the
Commission's rules to ensure prompt and effective service of
complaints on defendant equipment manufacturers and service providers
by the Commission. Entities must update this contact information
within 30 days of any material change.
Failure to file a certification and failure to submit and keep
contact information current constitute violations of the Commission's
rules and may subject the filer to forfeiture or other penalties. See
47 U.S.C. § 503(b). In addition, if an informal complaint is not
served to the correct address, it could delay or prevent that
applicable manufacturer or service provider from timely responding.
Failure to respond to a complaint or order of the Commission could
subject a party to sanctions of other penalties. See 47 U.S.C. §
503(b).
The following information is being submitted pursuant to
Section 14.31(b) of the Commission's rules, adopted October 7, 2011
(FCC 11-151), approved by OMB pursuant to the Paperwork Reduction Act
on April 16, 2012 (OMB Control Number 3060-1167).
