As prepared by the Federal Communications Commission: October 24, 2017 11:30 a.m. Communications Status Report for Areas Impacted by Hurricane Maria October 24, 2017 The following is a report on the status of communications services in geographic areas impacted by Hurricane Maria as of October 24, 2017 at 11:00 AM EDT. This report incorporates network outage data submitted by communications providers to the Federal Communications Commission’s Disaster Information Reporting System (DIRS). DIRS is currently activated for all counties in Puerto Rico and the U.S. Virgin Islands. Note that the operational status of communications services during a disaster may evolve rapidly, and this report represents a snapshot in time. It should also be noted that some communications providers have not yet reported in DIRS, so outage information almost certainly is not complete. The following counties are in the geographic area that was covered by the DIRS activation as of this morning (the “disaster area”). Puerto Rico: Adjuntas, Aguada, Aguadilla, Aguas Buenas, Aibonito, Anasco, Arecibo, Arroyo, Barceloneta, Barranquitas, Bayamon, Cabo Rojo, Caguas, Camuy, Canovanas, Carolina, Catano, Cayey, Ceiba, Ciales, Cidra, Coamo, Comerio, Corozal, Culebra, Dorado, Fajardo, Florida, Guanica, Guayama, Guayanilla, Guaynabo, Gurabo, Hatillo, Hormigueros, Humacao, Isabela, Jayuya, Juana Diaz, Juncos, Lajas, Lares, Las Marias, Las Piedras, Loiza, Luquillo, Manati, Maricao, Maunabo, Mayaguez, Moca, Morovis, Naguabo, Naranjito, Orocovis, Patillas, Penuelas, Ponce, Quebradillas, Rincon, Rio Grande, Sabana Grande, Salinas, San German, San Juan, San Lorenzo, San Sebastian, Santa Isabel, Toa Alta, Toa Baja, Trujillo Alto, Utuado, Vega Alta, Vega Baja, Vieques, Villalba, Yabucoa and Yauco U.S. Virgin Islands: St. Croix, St. John, St. Thomas 911 Services The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC’s Public Safety Support Center (PSSC), coordination with state 911 Administrators, and, if necessary, from individual PSAPs. Both PSAPs in Puerto Rico are reported as operational. In the U.S. Virgin Islands, both the St. Croix and the St. Thomas 9-1-1 Call Centers are reported as operational; Phase I and Phase II location information for wireless callers and Automatic Number and Location Information (ANI/ALI) for VoIP callers has been intermittently available. As prepared by the Federal Communications Commission: October 24, 2017 11:30 a.m. Wireless Services The following section describes the status of wireless communications services and restoration in the disaster area, including the percentage of cell sites out of service for each county. The following map of the disaster area illustrates which counties in Puerto Rico are most affected: The information shown was provided by the signatories to the Wireless Resiliency Cooperative Framework and several additional companies that agreed to allow us to include their data in the aggregated data: Puerto Rico: 65.0% (down from 66.1% yesterday) of the cell sites are out of service. All counties in Puerto Rico except Bayamon, Caguas, Carolina, Catano, Dorado, Florida, Guaynabo, Hatillo, and San Juan have greater than 50% of their cell sites out of service. 4 (same as yesterday) out of the 78 counties in Puerto Rico have 100% of their cell sites down. As prepared by the Federal Communications Commission: October 24, 2017 11:30 a.m. The wireless companies have opened up roaming on the islands so that they, collectively, can serve the maximum population of the islands with the current coverage available. They are coordinating and prioritizing the recovery of cell sites and placement of temporary assets with the other carriers to maximize the coverage for all subscribers. Satellite Cells on Light Trucks (COLTs) have been deployed in Aguadilla, Arecibo, Cayey, Caomo Sur, Fajardo, Guayama, Manati, Mayaguez Mesa, San German, Vega Baja, and Yauco and Terrestrial Cells on Wheels (COWs)/COLTs in Humacao, Quebradillas, Rio Grande, and Utuado. Approximately 64% (up from 63% last week) of the population was reported to be covered by the wireless carriers in Puerto Rico. U.S. Virgin Islands: Overall, 52.1% (down from 55.4% yesterday) of cell sites are out of service. 88.9% (same as yesterday) of cell sites in St. John are out of service. Approximately 93% (up from 91% last week) of the population was reported to be covered by the wireless carriers in the U.S. Virgin Islands. The tables below provide the percentage of cell sites out of service by county per state or territory. Counties highlighted in red have 100% of their cell sites out of service. Puerto Rico: State Affected Counties Cell Sites Served Cell Sites Out Percent Out COWs or COLTs Deployed PR ADJUNTAS 10 6 60.0% PR AGUADA 24 16 66.7% PR AGUADILLA 42 28 66.7% Yes PR AGUAS BUENAS 20 18 90.0% PR AIBONITO 27 18 66.7% PR ANASCO 14 12 85.7% PR ARECIBO 87 61 70.1% Yes PR ARROYO 18 14 77.8% PR BARCELONETA 36 20 55.6% PR BARRANQUITAS 17 13 76.5% As prepared by the Federal Communications Commission: October 24, 2017 11:30 a.m. PR BAYAMON 148 73 49.3% PR CABO ROJO 45 33 73.3% PR CAGUAS 83 40 48.2% PR CAMUY 19 10 52.6% PR CANOVANAS 28 22 78.6% PR CAROLINA 116 46 39.7% PR CATANO 20 5 25.0% PR CAYEY 41 31 75.6% Yes PR CEIBA 27 16 59.3% PR CIALES 18 11 61.1% PR CIDRA 29 23 79.3% PR COAMO 23 18 78.3% PR COMERIO 19 17 89.5% PR COROZAL 23 21 91.3% PR CULEBRA 12 8 66.7% PR DORADO 38 18 47.4% PR FAJARDO 30 22 73.3% Yes PR FLORIDA 8 4 50.0% PR GUANICA 17 12 70.6% PR GUAYAMA 31 26 83.9% Yes PR GUAYANILLA 9 6 66.7% PR GUAYNABO 81 36 44.4% PR GURABO 45 26 57.8% PR HATILLO 27 10 37.0% As prepared by the Federal Communications Commission: October 24, 2017 11:30 a.m. PR HORMIGUEROS 9 6 66.7% PR HUMACAO 42 34 81.0% Yes PR ISABELA 80 46 57.5% PR JAYUYA 9 7 77.8% PR JUANA DIAZ 36 24 66.7% PR JUNCOS 28 17 60.7% PR LAJAS 24 18 75.0% PR LARES 18 12 66.7% PR LAS MARIAS 12 10 83.3% PR LAS PIEDRAS 17 15 88.2% PR LOIZA 13 11 84.6% PR LUQUILLO 13 9 69.2% PR MANATI 28 21 75.0% Yes PR MARICAO 5 5 100.0% PR MAUNABO 11 11 100.0% PR MAYAGUEZ 66 49 74.2% Yes PR MOCA 19 15 78.9% PR MOROVIS 21 19 90.5% PR NAGUABO 23 23 100.0% PR NARANJITO 24 19 79.2% PR OROCOVIS 15 14 93.3% PR PATILLAS 15 13 86.7% PR PENUELAS 19 15 78.9% PR PONCE 101 69 68.3% As prepared by the Federal Communications Commission: October 24, 2017 11:30 a.m. PR QUEBRADILLAS 19 15 78.9% Yes PR RINCON 15 13 86.7% PR RIO GRANDE 43 33 76.7% Yes PR SABANA GRANDE 13 10 76.9% PR SALINAS 29 24 82.8% PR SAN GERMAN 25 17 68.0% Yes PR SAN JUAN 358 171 47.8% PR SAN LORENZO 22 21 95.5% PR SAN SEBASTIAN 21 18 85.7% PR SANTA ISABEL 18 14 77.8% PR TOA ALTA 43 29 67.4% PR TOA BAJA 54 29 53.7% PR TRUJILLO ALTO 46 38 82.6% PR UTUADO 21 17 81.0% Yes PR VEGA ALTA 27 23 85.2% PR VEGA BAJA 34 23 67.6% Yes PR VIEQUES 12 11 91.7% PR VILLALBA 9 8 88.9% PR YABUCOA 31 31 100.0% PR YAUCO 19 14 73.7% Yes TOTAL 2,739 1,781 65.0% As prepared by the Federal Communications Commission: October 24, 2017 11:30 a.m. U.S. Virgin Islands: State Affected Counties Cell Sites Served Cell Sites Out Percent Out VI ST. CROIX 46 22 47.8% VI ST. JOHN 9 8 88.9% VI ST. THOMAS 66 33 50.0% TOTAL 121 63 52.1% Cable Systems and Wireline (Combined) Since there are widespread power outages in Puerto Rico and the U.S. Virgin Islands, the FCC has received reports that large percentages of consumers are without either cable services or wireline service (one Puerto Rico cable company has reported that approximately 1% of its consumers have had service restored). In Puerto Rico, there are no major switches that are out of service or toll isolated. Broadcast The following provides broadcast status based on data collected from DIRS input, FEMA reports, and FCC scans/ outreach.1. Television stations status: Puerto Rico: 4 TV stations are confirmed operational (WKAQ, WIPR. WNJX, WTIN) 2 TV station are suspected to be out of service (WIPM, WELU) 63 (up from 62) TV stations have been issued Special Temporary Authority to be offline U.S. Virgin Islands: (no change from yesterday) 14 TV stations have been issued Special Temporary Authority to be offline AM Radio stations status: Puerto Rico: (No change from yesterday) 44 AM radio stations are confirmed operational (WA2XPA, WALO, WAPA, WBMJ, WBQN, WCMN, WCPR, WDEP, WENA, WEXS, WGDL, WI2XAC, WI2XSO, WI3XSO, WIAC, WIDA, WIPR, WISO, WJIT, WKAQ, WKFE, WKJB, WKUM, WKVM, WLEO, WLEY, WMDD, 1 When broadcast stations are listed as “suspected to be out of service”, the statement is based on field scanning of relevant bands. Stations listed may be operating on reduced power or on a reduced schedule. As prepared by the Federal Communications Commission: October 24, 2017 11:30 a.m. WMNT, WNEL, WNIK, WOIZ, WOLA, WPAB, WPPC, WPRA, WPRP, WQII, WSKN, WSOL, WTIL, WUKQ, WUNO, WVJP, WXEW) 29 AM radio stations are suspected to be out of service (WABA, WBSG, WBYM, WCGB, WCMA, WDNO, WEGA, WFAB, WGIT, WHOY, WIBS, WISA, WIVV, WLRP, WMIA, WMSW, WNVI, WOQI, WORA, WOSO, WQBS, WRRE, WRSJ, WRSS, WUPR, WVOZ, WYAC, WYEL, WYKO) U.S. Virgin Islands: (No change from yesterday) 2 AM radio stations are confirmed operational (WSTA, WUVI) 2 AM radio stations are suspected to be out of service (WDHP, WSTX) FM Radio stations status: Puerto Rico: (No change from yesterday) 36 FM radio stations are confirmed operational (WAEL-FM, WCMN-FM, WEGM, WERR, WFID, WIDA-FM, WIDI, WIOA, WIOA-FM1, WKAQ-FM, WLUZ, WMAA-LP, WMEG, WNVM, WODA, WORO, WOYE, WPRM-FM, WPUC-FM, WPUC-FM1, WQML, WRIO, WRRH, WRTU, WRXD, WTOK-FM, WUKQ-FM, WVDJ-LP, WVIS, WVJP-FM, WXLX, WXYX, WYQE, WZNT, WZNT-FM1, WZOL) 22 FM radio stations are suspected to be out of service (W227CV, WCAD, WCAD-FM2, WCRP, WELX, WFDT, WIOC, WIPR-FM, WJDZ, WMIO, WNRT, WNVE, WQBS-FM, WTPM, WVQR, WXHD, WYAS, WZAR, WZCA, WZET, WZMT, WZOL-FM3) 1 FM station has been issued Special Temporary Authority to be offline (WIPR-FM) U.S. Virgin Islands: (No change from yesterday) 2 FM radio stations are confirmed operational (WVIE, WZIN) 2 FM radio stations are suspected to be out of service (WGOD-FM, WVIZ)