As prepared by the Federal Communications Commission: October 20, 2017 11:30 a.m. Communications Status Report for Areas Impacted by Hurricane Maria October 20, 2017 The following is a report on the status of communications services in geographic areas impacted by Hurricane Maria as of October 20, 2017 at 11:00 AM EDT. This report incorporates network outage data submitted by communications providers to the Federal Communications Commission’s Disaster Information Reporting System (DIRS). DIRS is currently activated for all counties in Puerto Rico and the U.S. Virgin Islands. Note that the operational status of communications services during a disaster may evolve rapidly, and this report represents a snapshot in time. It should also be noted that some communications providers have not yet reported in DIRS, so outage information almost certainly is not complete. The following counties are in the geographic area that was covered by the DIRS activation as of this morning (the “disaster area”). Puerto Rico: Adjuntas, Aguada, Aguadilla, Aguas Buenas, Aibonito, Anasco, Arecibo, Arroyo, Barceloneta, Barranquitas, Bayamon, Cabo Rojo, Caguas, Camuy, Canovanas, Carolina, Catano, Cayey, Ceiba, Ciales, Cidra, Coamo, Comerio, Corozal, Culebra, Dorado, Fajardo, Florida, Guanica, Guayama, Guayanilla, Guaynabo, Gurabo, Hatillo, Hormigueros, Humacao, Isabela, Jayuya, Juana Diaz, Juncos, Lajas, Lares, Las Marias, Las Piedras, Loiza, Luquillo, Manati, Maricao, Maunabo, Mayaguez, Moca, Morovis, Naguabo, Naranjito, Orocovis, Patillas, Penuelas, Ponce, Quebradillas, Rincon, Rio Grande, Sabana Grande, Salinas, San German, San Juan, San Lorenzo, San Sebastian, Santa Isabel, Toa Alta, Toa Baja, Trujillo Alto, Utuado, Vega Alta, Vega Baja, Vieques, Villalba, Yabucoa and Yauco U.S. Virgin Islands: St. Croix, St. John, St. Thomas 911 Services The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC’s Public Safety Support Center (PSSC), coordination with state 911 Administrators, and, if necessary, from individual PSAPs. Both PSAPs in Puerto Rico are reported as operational. In the U.S. Virgin Islands, both the St. Croix and the St. Thomas 9-1-1 Call Centers are reported as operational; Phase I and Phase II location information for wireless callers and Automatic Number and Location Information (ANI/ALI) for VoIP callers has been intermittently available. As prepared by the Federal Communications Commission: October 20, 2017 11:30 a.m. Wireless Services The following section describes the status of wireless communications services and restoration in the disaster area, including the percentage of cell sites out of service for each county. The following map of the disaster area illustrates which counties in Puerto Rico are most affected: The information shown was provided by the signatories to the Wireless Resiliency Cooperative Framework and several additional companies that agreed to allow us to include their data in the aggregated data: Puerto Rico: 68.2% (down from 69.8% yesterday) of the cell sites are out of service. All counties in Puerto Rico except Bayamon, Caguas, Catano, San Juan, and Toa Baja have greater than 50% of their cell sites out of service. 5 (down from 8 yesterday) out of the 78 counties in Puerto Rico have 100% of their cell sites down. As prepared by the Federal Communications Commission: October 20, 2017 11:30 a.m. The wireless companies have opened up roaming on the islands so that they, collectively, can serve the maximum population of the islands with the current coverage available. They are coordinating and prioritizing the recovery of cell sites and placement of temporary assets with the other carriers to maximize the coverage for all subscribers. Satellite Cells on Light Trucks (COLTs) have been deployed in Aguadilla, Arecibo, Cayey, Caomo Sur, Fajardo, Guayama, Manati, Mayaguez Mesa, San German, Vega Baja, and Yauco and Terrestrial Cells on Wheels (COWs)/COLTs in Humacao, Quebradillas, Rio Grande, and Utuado. Approximately 61% (slightly up from 60% last week) of the population was reported to be covered by the wireless carriers in Puerto Rico. U.S. Virgin Islands: Overall, 48.8% (down from 52.1% yesterday) of cell sites are out of service. 88.9% (down from 100% yesterday) of cell sites in St. John are out of service. Approximately 88% (up from 79% last week) of the population was reported to be covered by the wireless carriers in the U.S. Virgin Islands. The tables below provide the percentage of cell sites out of service by county per state or territory. Counties highlighted in red have 100% of their cell sites out of service. Puerto Rico: State Affected Counties Cell Sites Served Cell Sites Out Percent Out COWs or COLTs Deployed PR ADJUNTAS 10 6 60.0% PR AGUADA 18 12 66.7% PR AGUADILLA 47 37 78.7% Yes PR AGUAS BUENAS 20 19 95.0% PR AIBONITO 21 17 81.0% PR ANASCO 15 14 93.3% PR ARECIBO 68 49 72.1% Yes PR ARROYO 10 9 90.0% PR BARCELONETA 24 20 83.3% PR BARRANQUITAS 17 14 82.4% As prepared by the Federal Communications Commission: October 20, 2017 11:30 a.m. PR BAYAMON 154 77 50.0% PR CABO ROJO 50 41 82.0% PR CAGUAS 91 45 49.5% PR CAMUY 17 10 58.8% PR CANOVANAS 30 25 83.3% PR CAROLINA 130 69 53.1% PR CATANO 21 10 47.6% PR CAYEY 45 38 84.4% Yes PR CEIBA 12 10 83.3% PR CIALES 13 11 84.6% PR CIDRA 27 24 88.9% PR COAMO 21 18 85.7% PR COMERIO 18 16 88.9% PR COROZAL 22 20 90.9% PR CULEBRA 9 8 88.9% PR DORADO 45 28 62.2% PR FAJARDO 35 30 85.7% Yes PR FLORIDA 6 5 83.3% PR GUANICA 17 11 64.7% PR GUAYAMA 30 26 86.7% Yes PR GUAYANILLA 10 6 60.0% PR GUAYNABO 95 49 51.6% PR GURABO 33 22 66.7% PR HATILLO 29 16 55.2% As prepared by the Federal Communications Commission: October 20, 2017 11:30 a.m. PR HORMIGUEROS 10 8 80.0% PR HUMACAO 42 37 88.1% Yes PR ISABELA 33 26 78.8% PR JAYUYA 7 6 85.7% PR JUANA DIAZ 32 24 75.0% PR JUNCOS 22 19 86.4% PR LAJAS 19 15 78.9% PR LARES 15 14 93.3% PR LAS MARIAS 9 8 88.9% PR LAS PIEDRAS 18 18 100.0% PR LOIZA 12 12 100.0% PR LUQUILLO 13 10 76.9% PR MANATI 28 22 78.6% Yes PR MARICAO 5 4 80.0% PR MAUNABO 11 11 100.0% PR MAYAGUEZ 66 49 74.2% Yes PR MOCA 19 17 89.5% PR MOROVIS 21 18 85.7% PR NAGUABO 23 23 100.0% PR NARANJITO 24 19 79.2% PR OROCOVIS 15 12 80.0% PR PATILLAS 15 13 86.7% PR PENUELAS 19 15 78.9% PR PONCE 101 52 51.5% As prepared by the Federal Communications Commission: October 20, 2017 11:30 a.m. PR QUEBRADILLAS 19 14 73.7% Yes PR RINCON 15 12 80.0% PR RIO GRANDE 43 37 86.0% Yes PR SABANA GRANDE 13 10 76.9% PR SALINAS 29 25 86.2% PR SAN GERMAN 25 14 56.0% Yes PR SAN JUAN 358 162 45.3% PR SAN LORENZO 22 21 95.5% PR SAN SEBASTIAN 21 18 85.7% PR SANTA ISABEL 18 14 77.8% PR TOA ALTA 43 27 62.8% PR TOA BAJA 54 23 42.6% PR TRUJILLO ALTO 46 39 84.8% PR UTUADO 21 19 90.5% Yes PR VEGA ALTA 27 24 88.9% PR VEGA BAJA 34 21 61.8% Yes PR VIEQUES 12 11 91.7% PR VILLALBA 9 7 77.8% PR YABUCOA 31 31 100.0% PR YAUCO 19 13 68.4% Yes TOTAL 2,648 1,806 68.2% As prepared by the Federal Communications Commission: October 20, 2017 11:30 a.m. U.S. Virgin Islands: State Affected Counties Cell Sites Served Cell Sites Out Percent Out VI ST. CROIX 46 27 58.7% VI ST. JOHN 9 8 88.9% VI ST. THOMAS 66 24 36.4% TOTAL 121 59 48.8% Cable Systems and Wireline (Combined) Since there are widespread power outages in Puerto Rico and the U.S. Virgin Islands, the FCC has received reports that large percentages of consumers are without either cable services or wireline service (one Puerto Rico cable company has reported that approximately 1% of its consumers have had service restored). In Puerto Rico, there are at least 2 (same as yesterday) switches that are out of service due to either SS7 or toll isolation. Broadcast The following provides broadcast status based on data collected from DIRS input, FEMA reports, and FCC scans/ outreach.1. Television stations status: Puerto Rico: 4 TV stations are confirmed operational (WKAQ, WIPR. WNJX, WTIN) 2 TV station are suspected to be out of service (WIPM, WELU) 59 TV stations have been issued Special Temporary Authority to be offline U.S. Virgin Islands: 14 TV stations have been issued Special Temporary Authority to be offline AM Radio stations status: Puerto Rico: (No change from yesterday) 44 AM radio stations are confirmed operational (WA2XPA, WALO, WAPA, WBMJ, WBQN, WCMN, WCPR, WDEP, WENA, WEXS, WGDL, WI2XAC, WI2XSO, WI3XSO, WIAC, 1 When broadcast stations are listed as “suspected to be out of service”, the statement is based on field scanning of relevant bands. Stations listed may be operating on reduced power or on a reduced schedule. As prepared by the Federal Communications Commission: October 20, 2017 11:30 a.m. WIDA, WIPR, WISO, WJIT, WKAQ, WKFE, WKJB, WKUM, WKVM, WLEO, WLEY, WMDD, WMNT, WNEL, WNIK, WOIZ, WOLA, WPAB, WPPC, WPRA, WPRP, WQII, WSKN, WSOL, WTIL, WUKQ, WUNO, WVJP, WXEW) 29 AM radio stations are suspected to be out of service (WABA, WBSG, WBYM, WCGB, WCMA, WDNO, WEGA, WFAB, WGIT, WHOY, WIBS, WISA, WIVV, WLRP, WMIA, WMSW, WNVI, WOQI, WORA, WOSO, WQBS, WRRE, WRSJ, WRSS, WUPR, WVOZ, WYAC, WYEL, WYKO) U.S. Virgin Islands: (No change from yesterday) 2 AM radio stations are confirmed operational (WSTA, WUVI) 2 AM radio stations are suspected to be out of service (WDHP, WSTX) FM Radio stations status: Puerto Rico: (No change from yesterday) 36 FM radio stations are confirmed operational (WAEL-FM, WCMN-FM, WEGM, WERR, WFID, WIDA-FM, WIDI, WIOA, WIOA-FM1, WKAQ-FM, WLUZ, WMAA-LP, WMEG, WNVM, WODA, WORO, WOYE, WPRM-FM, WPUC-FM, WPUC-FM1, WQML, WRIO, WRRH, WRTU, WRXD, WTOK-FM, WUKQ-FM, WVDJ-LP, WVIS, WVJP-FM, WXLX, WXYX, WYQE, WZNT, WZNT-FM1, WZOL) 22 FM radio stations are suspected to be out of service (W227CV, WCAD, WCAD-FM2, WCRP, WELX, WFDT, WIOC, WIPR-FM, WJDZ, WMIO, WNRT, WNVE, WQBS-FM, WTPM, WVQR, WXHD, WYAS, WZAR, WZCA, WZET, WZMT, WZOL-FM3) U.S. Virgin Islands: (No change from yesterday) 2 FM radio stations are confirmed operational (WVIE, WZIN) 2 FM radio stations are suspected to be out of service (WGOD-FM, WVIZ)