As prepared by the Federal Communications Commission: September 22, 2017 11:30 a.m. 
Communications Status Report for  
Areas Impacted by Hurricane Maria  
September 23, 2017 
 
The following is a report on the status of communications services in geographic areas impacted by 
Hurricane Maria as of September 23, 2017 at 11:00 AM EDT.  This report incorporates network outage 
data submitted by communications providers to the Federal Communications Commission’s Disaster 
Information Reporting System (DIRS).  DIRS is currently activated for all counties in Puerto Rico and the 
U.S. Virgin Islands.  Note that the operational status of communications services during a disaster may 
evolve rapidly, and this report represents a snapshot in time.  It should also be noted that many 
communications providers have not yet reported in DIRS, so outage information almost certainly is not 
complete.  Overall, however, it appears as though there has been little if any improvement to 
communications networks in Puerto Rico since the hurricane departed.     
 
The following counties are in the geographic area that was covered by the DIRS activation as of this 
morning (the “disaster area”). 
 
Puerto Rico: Adjuntas, Aguada, Aguadilla, Aguas Buenas, Aibonito, Anasco, Arecibo, Arroyo, 
Barceloneta, Barranquitas, Bayamon, Cabo Rojo, Caguas, Camuy, Canovanas, Carolina, Catano, 
Cayey, Ceiba, Ciales, Cidra, Coamo, Comerio, Corozal, Culebra, Dorado, Fajardo, Florida, 
Guanica, Guayama, Guayanilla, Guaynabo, Gurabo, Hatillo, Hormigueros, Humacao, Isabela, 
Jayuya, Juana Diaz, Juncos, Lajas, Lares, Las Marias, Las Piedras, Loiza, Luquillo, Manati, Maricao, 
Maunabo, Mayaguez, Moca, Morovis, Naguabo, Naranjito, Orocovis, Patillas, Penuelas, Ponce, 
Quebradillas, Rincon, Rio Grande, Sabana Grande, Salinas, San German, San Juan, San Lorenzo, 
San Sebastian, Santa Isabel, Toa Alta, Toa Baja, Trujillo Alto, Utuado, Vega Alta, Vega Baja, 
Vieques, Villalba, Yabucoa and Yauco 
U.S. Virgin Islands:  St. Croix, St. John, St. Thomas 
 
911 Services  
The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety 
Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC’s Public 
Safety Support Center (PSSC), coordination with state 911 Administrators, and, if necessary, from 
individual PSAPs. 
 
The two PSAPs in Puerto Rico are currently functioning normally according to the primary service 
provider.  In the U.S. Virgin Islands, the St. Croix 9-1-1 Call Center has been reported as completely 
down.  FEMA has reported significant damage to the building.  The St. Thomas 9-1-1 Call Center is 
unable to retrieve Phase I and Phase II location information for wireless callers and ANI/ALI for VoIP 
Callers. 
 
 
 
As prepared by the Federal Communications Commission: September 22, 2017 11:30 a.m. 
 
Wireless Services 
The following section describes the status of wireless communications services and restoration in the 
disaster area, including the percentage of cell sites out of service for each county. 
 
The following map of the disaster area illustrates which counties in Puerto Rico are most affected: 
 
 
 
 
  
The information shown was provided by the signatories to the Wireless Resiliency Cooperative 
Framework and one additional company that agreed to allow us to include their data in the aggregated 
data: 
 
Puerto Rico:  Overall, 95.6% (up slightly from 95.4%) of cell sites are out of service.  All counties 
in Puerto Rico have greater than 75% of their cell sites out of service.  48 (up from 47) out of the 
78 counties in Puerto Rico have 100% of their cell sites out of service.   
 
 
As prepared by the Federal Communications Commission: September 22, 2017 11:30 a.m. 
U.S. Virgin Islands:  Overall, 66% (down from 68.9%) of cell sites are out of service.  All counties 
have 50% or more of their cell sites out of service.   
 
 
The tables below provide the percentage of cell sites out of service by county per state or territory. 
Counties highlighted in red have 100% of their cell sites out of service. 
 
Puerto Rico: 
State Affected Counties Cell Sites Served Cell Sites Out Percent Out 
PR ADJUNTAS 7 6 85.7% 
PR AGUADA 11 11 100.0% 
PR AGUADILLA 34 34 100.0% 
PR AGUAS BUENAS 11 11 100.0% 
PR AIBONITO 13 12 92.3% 
PR ANASCO 11 11 100.0% 
PR ARECIBO 43 43 100.0% 
PR ARROYO 7 7 100.0% 
PR BARCELONETA 15 14 93.3% 
PR BARRANQUITAS 8 8 100.0% 
PR BAYAMON 108 102 94.4% 
PR CABO ROJO 34 34 100.0% 
PR CAGUAS 67 65 97.0% 
PR CAMUY 11 11 100.0% 
PR CANOVANAS 20 18 90.0% 
PR CAROLINA 90 88 97.8% 
PR CATANO 15 13 86.7% 
 
 
As prepared by the Federal Communications Commission: September 22, 2017 11:30 a.m. 
PR CAYEY 26 26 100.0% 
PR CEIBA 8 8 100.0% 
PR CIALES 9 7 77.8% 
PR CIDRA 16 16 100.0% 
PR COAMO 11 10 90.9% 
PR COMERIO 13 13 100.0% 
PR COROZAL 12 11 91.7% 
PR CULEBRA 5 4 80.0% 
PR DORADO 30 30 100.0% 
PR FAJARDO 25 24 96.0% 
PR FLORIDA 4 4 100.0% 
PR GUANICA 12 12 100.0% 
PR GUAYAMA 16 16 100.0% 
PR GUAYANILLA 7 7 100.0% 
PR GUAYNABO 68 54 79.4% 
PR GURABO 22 21 95.5% 
PR HATILLO 19 19 100.0% 
PR HORMIGUEROS 8 8 100.0% 
PR HUMACAO 29 28 96.6% 
PR ISABELA 20 19 95.0% 
PR JAYUYA 4 4 100.0% 
PR JUANA DIAZ 21 20 95.2% 
PR JUNCOS 15 15 100.0% 
PR LAJAS 11 11 100.0% 
 
 
As prepared by the Federal Communications Commission: September 22, 2017 11:30 a.m. 
PR LARES 6 6 100.0% 
PR LAS MARIAS 5 5 100.0% 
PR LAS PIEDRAS 12 12 100.0% 
PR LOIZA 7 7 100.0% 
PR LUQUILLO 9 8 88.9% 
PR MANATI 21 21 100.0% 
PR MARICAO 3 3 100.0% 
PR MAUNABO 8 8 100.0% 
PR MAYAGUEZ 44 43 97.7% 
PR MOCA 12 12 100.0% 
PR MOROVIS 12 12 100.0% 
PR NAGUABO 16 16 100.0% 
PR NARANJITO 15 15 100.0% 
PR OROCOVIS 8 7 87.5% 
PR PATILLAS 10 10 100.0% 
PR PENUELAS 15 15 100.0% 
PR PONCE 74 74 100.0% 
PR QUEBRADILLAS 13 12 92.3% 
PR RINCON 10 10 100.0% 
PR RIO GRANDE 30 29 96.7% 
PR SABANA GRANDE 7 7 100.0% 
PR SALINAS 23 21 91.3% 
PR SAN GERMAN 17 17 100.0% 
PR SAN JUAN 253 231 91.3% 
 
 
As prepared by the Federal Communications Commission: September 22, 2017 11:30 a.m. 
PR SAN LORENZO 13 13 100.0% 
PR SAN SEBASTIAN 13 12 92.3% 
PR SANTA ISABEL 14 14 100.0% 
PR TOA ALTA 31 30 96.8% 
PR TOA BAJA 41 37 90.2% 
PR TRUJILLO ALTO 32 32 100.0% 
PR UTUADO 10 10 100.0% 
PR VEGA ALTA 22 21 95.5% 
PR VEGA BAJA 24 24 100.0% 
PR VIEQUES 8 8 100.0% 
PR VILLALBA 4 4 100.0% 
PR YABUCOA 18 18 100.0% 
PR YAUCO 13 12 92.3% 
TOTAL 
 
1,789 1,711 95.6% 
 
 
U.S. Virgin Islands: 
 
State Affected Counties Cell Sites Served Cell Sites Out Percent Out 
VI ST. CROIX 42 34 81.00% 
VI ST. JOHN 9 6 66.70% 
VI ST. THOMAS 55 30 54.50% 
TOTAL   106 70 66.00% 
 
 
 
 
 
 
As prepared by the Federal Communications Commission: September 22, 2017 11:30 a.m. 
 
Cable Systems and Wireline (Combined) 
 
Since there are widespread power outages in Puerto Rico and the U.S. Virgin Islands, the FCC has 
received reports that large percentages of consumers are without either cable services or wireline 
service (one company reported that 100% of its consumers are out of service due to lack of commercial 
power).  There are at least 9 (down from 10 yesterday) switches that are out of service due to either SS7 
or toll isolation. 
 
 
Broadcast 
 
TV stations out of service:   Only one television station in Puerto Rico (WKAQ) reported being out of 
service in DIRS yesterday.  However, informal reports indicate WKAQ TV is broadcasting today.  Other 
stations have yet to report.   
Radio stations out of service:  No radio stations have reported in DIRS. 
 
Based on informal reports, it appears the following radio and televisions stations are operational: 
AM:  WKAQ 580, WPAB 550, WIPR 940, WAPA 680, WISO 1260, WTIL 1300, WKUM 1470, WMDD 1480, 
WDEP 1490, WALO 1240, WSJN 1320, WXEW 840, WEXS 1070, WMIA 610 
FM:  91.9, 94.7, 95.7, 96.1, 97.7, 104.1, 104.7, 106.9 
TV:  WKAQ-TV is back on the air; Telemundo virtual Ch.2 UHF 28 is on the air