PUBLIC NOTICE
Federal Communications Commission
445 12
th
St., S.W.
Washington, D.C. 20554
News Media Information 202 / 418-0500
Internet: http://www.fcc.gov
TTY: 1-888-835-5322
Released: April 21, 2017
FCC TO HOST CONSUMER WEBINAR:  
WHAT THE FCC’S CONSUMER HELP CENTER CAN DO FOR YOU
Washington D.C. – On April 24, the FCC will host a free webinar for consumers and consumer 
advocates to learn more about the FCC’s Consumer Help Center. The Help Center is the
Agency’s online portal for consumer information and complaint filing. Hosted by the FCC’s 
Consumer and Government Affairs Bureau, the webinar will demonstrate how to navigate the 
website (https://www.fcc.gov/consumers), including finding information on communications 
services, resolving issues affecting those services, and filing informal complaints, including 
complaints related to access for people with disabilities.
Registration is not required for this event.  On April 24 from 1-2 pm (EDT), the event will be 
live-streamed with open captions at www.fcc.gov/live.  During the event, participants may
submit comments and questions by emailing livequestions@fcc.gov or via Twitter using the 
hashtag #FCCLive.  
More information about the webinar and the archived version of the webinar will be posted on 
the event page:  https://www.fcc.gov/news-events/events/2017/04/consumer-information-
session-what-fccs-consumer-help-center-can-do-you.
Agenda
1:00 p.m. - 1:05 p.m. Welcome
Rebecca Lockhart, Consumer Education and Outreach Specialist, 
Consumer Affairs and Outreach Division, Consumer and 
Governmental Affairs Bureau
1:05 p.m. - 1:15 p.m.            FCC's Consumer Help Center:  An Overview
Michael Snyder, Deputy Chief, Web and Print Publishing 
Division, Consumer and Governmental Affairs Bureau
1:15 p.m. - 1:35 p.m.             Demonstration of the FCC Consumer Complaint Center 
James Brown, Consumer Data Officer, Consumer Inquiries and 
Complaints Division, Consumer and Governmental Affairs Bureau  
1:35 p.m. - 1:45 p.m.             How to File an Informal Complaint Related to Access for People 
with Disabilities
Robert McConnell, Telecommunications Accessibility Specialist, 
Disability Rights Office, Consumer and Governmental Affairs 
Bureau
1:45 p.m. – 2:00 p.m.           Questions and Closing
Accessibility and Additional Information
Reasonable accommodations for people with disabilities are available upon request. Please 
include a description of the accommodation you will need and tell us how to contact you if we 
need more information. Make your request as early as possible. Send an email to 
fcc504@fcc.gov or call the Consumer and Governmental Affairs Bureau at 202-418-0530 
(voice) or 202-418-0432 (TTY).  Last minute requests will be accepted but may be impossible to
fill.
For additional information about the webinar, please contact Keyla Hernandez-Ulloa at 
Keyla.Hernandez-Ulloa@fcc.gov or 202-418-0965 and/or Rebecca Lockhart at 
Rebecca.Lockhart@fcc.gov or 202-418-2221.