CONSUMER ADVISORY COMMITTEE MEETING
Federal Communications Commission
445 12th Street, S.W., Room TW-C305, Washington, DC
Monday, October 20, 2014
9:00 a.m. – 3:00 p.m.
A G E N D A
Morning Session
8:30 – 9:00 a.m. Continental Breakfast & Networking
9:00 a.m. Welcome & Call to Order
Debra Berlyn, CAC Chairperson
9:05 – 9:10 a.m. Self Introductions & Meeting Logistics
9:15 – 10:00 a.m. Consumer & Governmental Affairs Bureau Update,
Mark Stone, Deputy Bureau Chief, CGB
Roger Goldblatt, Associate Bureau Chief, CGB
Robert Aldrich, Legal Advisor, Office of the Bureau Chief, CGB
10:00 – 10:30 a.m. Progress Toward a Better FCC Web Experience
Mary Ellen Seal, Executive Director for Modernization, Office of the 
Managing Director, FCC
Spencer Gerrol, Founder & CEO, Spark Experience
10:30 - 10:40 a.m. Break
10:40 - 11:00 a.m. Progress Toward a Better Online Consumer Complaint System
Michael Carowitz, Deputy Bureau Chief, CGB
Kimberly Wild, Legal Advisor, Office of the Bureau Chief, CGB
11:00– 11:30 a.m. Discussion: Advice to the next Consumer Advisory Committee
Debra Berlyn
211:30 – 12:00 p.m. Powering CPE & the IP Transition: Why Important to consumers?
Tim Walden, SVP Engineering, CenturyLink
Dave Russell, Solutions Marketing Director, Calix
12:00 - 1:00 p.m. Lunch available in Commission Meeting Room
Afternoon Session
1:00 – 2:00 p.m. Working Group Reports & Consideration of Recommendations
Working Group Chairs
2:00 - 2:45 p.m. Invitation to Visit the Technology Experience Center
Darshan Williams, Manager
2:45 - 2:50 p.m. Comments from the Public
2:50 - 3:00 p.m. Wrap-Up
3:00 p.m. Adjournment