October November December Quarter Totals
Bundled and VoIP Services
Broadband Services 56 35 36 127
Number Portability 56 34 44 134
Carrier Marketing and Advertising 55 42 41 138
Billing and Rates 226 201 191 618
Service 243 252 235 730
Totals 636 564 547 1,747
October November December Quarter Totals
Cable and Satellite Services
Broadband 44 32 27 103
Disability and Access 42 67 30 139
Billing and Rates 147 117 134 398
Service 189 164 191 544
Programming 173 136 1,306 1,615
Totals 595 516 1,688 2,799
October November December Quarter Totals
Radio and Television Broadcasting
Service 27 23 8 58
Interference 62 60 57 179
Programming - Indecency/Obscenity 130 109 59 298
Other Programming 647 359 286 1,292
Programming - General Criticism 242 187 3,288 3,717
Totals 1,108 738 3,698 5,544
October November December Quarter Totals
Wireless Telecommunications
Equipment 188 167 131 486
Broadband 390 174 100 664
Service 880 831 678 2,389
Billing and Rates 940 850 796 2,586
Telephone Consumer Protection Act 7,657 9,035 7,273 23,965
Totals 10,055 11,057 8,978 30,090
October November December Quarter Totals
Wireline Telecommunications
Service Quality 388 375 336 1,099
Billing and Rates 411 375 313 1,099
Telephone Consumer Protection Act-Unsolicited Fax 923 907 742 2,572
Telephone Consumer Protection Act -Other 6,276 4,643 4,060 14,979
Telephone Consumer Protection Act - Do Not Call List 7,221 5,987 5,471 18,679
Totals 15,219 12,287 10,922 38,428
**  The number of broadcast programming complaints assigned to each of the programming subcategories is based upon initial processing.  The 
distribution of programming complaints among the subcategories may change upon further review.  Complaints regarding alleged 
indecency/obscenity/profanity during specific programs are forwarded to the Enforcement Bureau (EB) for appropriate handling.  The number of 
programming complaints noted in this Summary reflects complaints received by CGB, EB, and those e-mailed directly to the respective offices of 
the FCC Chairman and the Commissioners.  The reported counts may include duplicate complaints or contacts that subsequently are determined 
insufficient to be actionable.
***The data noted in this Summary reflect statistics at the national level as reported to the Commission, and therefore are not necessarily indicative 
of corresponding state or local trends.
Processed by the FCC's Consumer & Governmental Affairs Bureau
Summary of Top Five Consumer Informal Complaint Subjects
Fourth Quarter - Calendar Year 2012
Notes: 
* An informal consumer complaint is defined as any correspondence or communication received at a Consumer and Governmental Affairs Bureau 
(CGB) Consumer Center via U.S. mail, fax, e-mail, the Internet or telephone from or on behalf of an individual that: (i) identifies a particular entity 
under the FCC’s jurisdiction; (ii) alleges harm or injury; and (iii) requests relief.  The complaint figures in this Summary reflect selected categories of 
complaints -- specifically, the top complaint categories listed above-- and are not inclusive of all complaints handled by the FCC. A Report 
containing a brief description of each subject category is attached to this Summary.