FCC CONSUMER ADVISORY COMMITTEE
Recommendation regarding Print & Expanded Non-English Lifeline Outreach 
The Consumer Advisory Committee (CAC) of the Federal Communications Commission 
(Commission) applauds the work of the Federal Communications Commission to modernize and 
reform the Lifeline program of the Universal Service Fund. The Lifeline program has played a 
critical role in connecting low-income consumers to voice service. As the Commission implements 
the necessary changes to the Lifeline program, the CAC recommends that the Commission expand 
its efforts to reach all intended participants of the low-income support program.
In discussions with FCC staff, the CAC understands that the intent is to focus all outreach efforts 
on the website: http://www.fcc.gov/lifeline/outreach. Materials on the website are available in 
English and Spanish. The CAC again recommends that versions in additional languages, including 
simple language versions, be posted to provide information on Lifeline to the millions of low 
income consumers who cannot read either English or Spanish.
Regarding the distribution of outreach materials, we were told that the FCC has no budget to print 
and distribute outreach materials. This is a serious problem. While grassroots organizations are 
willing to help spread the word on the Lifeline changes, many lack the funds to duplicate the 
outreach materials on the web site.
It is clear to the CAC that funds for translation and free distribution of Lifeline materials, in bulk. 
are required for an effective outreach effort, including document formats accessible to people with 
disabilities. Therefore, the CAC respectfully recommends that a small percentage of the 
estimated savings generated by eliminating duplicative Lifeline support as reported by the 
FCC on July 31, 2012 be set aside for the purpose of creating a meaningful and effective 
Lifeline outreach initiative.
Adopted: September 21, 2012
Abstentions: American consumer Institute, CTIA the Wireless Association, T-Mobile, Verizon
Respectfully submitted:
Debra R. Berlyn, Chairperson
FCC Consumer Advisory Committee