CONSUMER ADVISORY COMMITTEE MEETING Federal Communications Commission 445 12th Street, S.W., Room TW-C305, Washington, DC Friday, September 21, 2012 2:00 p.m. – 4:00 p.m. A G E N D A 2:00 p.m. Welcome & Call to Order Debra Berlyn, CAC Chairperson 2:05 – 2:10 p.m. Roll Call of Members Scott Marshall, CAC DFO 2:10 - 2:20 p.m. Recommendation Broadband Working Group – Broadband Adoption Chris Baker & Mark Defalco, Co-chairpersons 2:20 - 2:40 p.m. Recommendations Universal Service Working Group – Outreach Lifeline Program; Affordable Calling for Incarcerated Individuals and Families Cecilia Garcia, Chairperson 2:40 – 2:50 p.m. Recommendation Consumer Empowerment Working Group – Text Spamming Shirley Rooker and Ed Barthome, Co-chairpersons 2:50 – 3:25 p.m. Recommendation Consumer Complaints Task Force – Web complaint and Telephone IVR Systems Debra Berlyn & John Breyault, Co-chairpersons 3:25 - 3:35 p.m. Acceptance of Web Complaints & IVR Recommendation William Freedman, Deputy Chief Consumer and Governmental Affairs Bureau 3:35 - 3:55 p.m. Disability Complaints Processing Gregory Hlibok Chief, & Susan Kimmel, Deputy Chief, Disability Rights Office 3:55 - 4:00 p.m. Comments from the Public & Next Meeting 4:00 p.m. Adjournment 2