April May June Quarter Totals
Bundled and VoIP Services
Number Portability 50 42 38 130
Carrier Marketing and Advertising 58 47 53 158
Broadband Services 84 55 39 178
Billing and Rates 195 226 231 652
Service Related 198 275 256 729
Totals 585 645 617 1,847
April May June Quarter Totals
Cable and Satellite Services
CableCard 44 34 25 103
Disability and Access 32 39 49 120
Billing and Rates 105 109 98 312
Programming 146 115 144 405
Service 154 189 166 509
Totals 481 486 482 1,449
April May June Quarter Totals
Radio and Television Broadcasting
Service 23 36 28 87
Interference 66 70 65 201
Programming - Indecency/Obscenity 179 119 116 414
Programming - General Criticism 226 213 139 578
Other Programming 279 271 353 903
Totals 773 709 701 2,183
April May June Quarter Totals
Wireless Telecommunications
Contract - Early Termination of Service 155 129 153 437
Equipment 209 210 212 631
Service 659 775 892 2,326
Billing and Rates 858 833 803 2,494
Telephone Consumer Protection Act 14,938 12,723 8,705 36,366
Totals 16,819 14,670 10,765 42,254
April May June Quarter Totals
Wireline Telecommunications
Service Quality 339 379 380 1,098
Billing and Rates 355 417 364 1,136
Telephone Consumer Protection Act-Unsolicited Fax 1,355 1,240 1,123 3,718
Telephone Consumer Protection Act -Other 4,778 5,538 4,974 15,290
Telephone Consumer Protection Act - Do Not Call List 5,684 6,823 6,401 18,908
Totals 12,511 14,397 13,242 40,150
**  The number of broadcast programming complaints assigned to each of the programming subcategories is based upon initial processing.  The 
distribution of programming complaints among the subcategories may change upon further review.  Complaints regarding alleged 
indecency/obscenity/profanity during specific programs are forwarded to the Enforcement Bureau (EB) for appropriate handling.  The number of 
programming complaints noted in this Summary reflects complaints received by CGB, EB, and those e-mailed directly to the respective offices of 
the FCC Chairman and the Commissioners.  The reported counts may include duplicate complaints or contacts that subsequently are determined 
insufficient to be actionable.
***The data noted in this Summary reflect statistics at the national level as reported to the Commission, and therefore are not necessarily indicative 
of corresponding state or local trends.
Processed by the FCC's Consumer & Governmental Affairs Bureau
Summary of Top Five Consumer Informal Complaint Subjects
Second Quarter - Calendar Year 2012
Notes: 
* An informal consumer complaint is defined as any correspondence or communication received at a Consumer and Governmental Affairs Bureau 
(CGB) Consumer Center via U.S. mail, fax, e-mail, the Internet or telephone from or on behalf of an individual that: (i) identifies a particular entity 
under the FCC’s jurisdiction; (ii) alleges harm or injury; and (iii) requests relief.  The complaint figures in this Summary reflect selected categories of 
complaints -- specifically, the top complaint categories listed above-- and are not inclusive of all complaints handled by the FCC. A Report 
containing a brief description of each subject category is attached to this Summary.