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CONSUMER ADVISORY COMMITTEE MEETING
Federal Communications Commission
445 12th Street, S.W., Room TW-C305, Washington, DC
Friday, December 4, 2009
8:30 a.m. - 4:00 p.m.
A G E N D A
Morning Session
8:30 - 9:00 a.m. Continental Breakfast
9:00 - 9:10 a.m. Welcome, Call to Order, and Introductions
Debra Berlyn, Chair, Consumer Advisory Committee 
(CAC)
9:10 - 9:15 a.m. Meeting Logistics
Scott Marshall, CAC Designated Federal Officer, 
Consumer & Governmental Affairs Bureau (CGB)
9:15 - 9:45 a.m. Remarks by Commissioners [Invited schedules permitting]
9:45 – 10:15 a.m. CGB Update, Thomas Wyatt, Deputy Chief, Consumer and 
Governmental Affairs Bureau
10:15 - 10:45 a.m. Update on the National Broadband Plan
Erik Garr, General Manager, Omnibus Broadband Initiative 
10:45 - 11:00 a.m. Break
11:00 – 12:15 p.m. Consumer Complaint Resolution in the Broadband Age: 
Best Practices and Challenges
Panel Moderator: John Breayault, Vice President, Public 
Policy, Telecommunications & Fraud, National Consumers 
League
Panelists
Brenda Pennington, Asst. Counsel, Office of the People’s 
Counsel (DC)
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Mitsuko Herrera, Cable Communications Administrator, 
Montgomery County MD Office of Cable and 
Communication Services  
Susan Mazrui, Director, Public Policy, AT&T
Philip D. Ziperman, Deputy Chief, Consumer Protection 
Division, State of Maryland, Attorney General’s Office 
12:15 – 1:00 p.m. Lunch Available in Commission Meeting Room
Afternoon Session
1:00 – 1:45 p.m. Website Redesign & FCC New Media Update
Gray Brooks, Haley Van Dyck, FCC New Media 
1:45 - 3:15 p.m. Recommendations & Progress Reports from Working 
Groups 
Recommendation: Captioned Telephony, Disability 
Working Group, Lisa Hamlin 
Progress Report: Truth in Billing Principles, Consumer 
Protection Working Group, Brenda Pennington
Progress report: Digital Closed Captioning and Video 
Description Working Group, Brian Markwalter, Vice 
President, Technology and Standards, Consumer 
Electronics Association
3:15 – 3:45 p.m. Demonstration of Electronic Comment Filing System, 
Version 2
Bill Cline, Manager Reference Information Center, FCC
3:45 - 4: p.m. Comments from the Public; Wrap-up
4:00 p.m. Adjournment