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  CPNI Template Submission

Protection of Customer Proprietary Network Information (CPNI) is a fundamental obligation under section 222 of the Communications Act of 1934, as amended (Act). Consumers are understandably concerned about the security of the sensitive, personal data they provide to their service providers. In recognition of these concerns, the Commission has issued rules requiring carriers and interconnected VoIP providers to establish and maintain systems designed to ensure that they adequately protect their subscribers' CPNI. Those rules also require that all companies subject to the CPNI rules file an annual certification documenting their compliance with the rules, and documenting any complaints they have received as well as any actions taken against data brokers. Companies must file these certifications with the Commission on or before March 1 each year.

This Certification Template allows companies to file their CPNI certifications online. Pursuant to the rules, to file a CPNI certification statement, companies will need to attach the following files:

  • Accompanying Statement explaining CPNI procedures
  • A summary of customer complaints in the past year concerning the unauthorized release of CPNI
  • Proceedings instituted or petitions filed against data brokers
These files are required to be in the format .doc, .docx, .txt, or .pdf.

Reviewing Attachments
Once the files have been uploaded they will be associated to the certification statement and available for review via the document reader Scribd. No login is required to review documents in Scribd, however users must log in to the site in order to download and print documents. For instructions on how to log in or how to create a Scribd account, please go to: http://support.scribd.com/entries/96696-getting-started-signing-up-and-logging-in#signup. Note: users have the option to log in via Facebook or a via a Scribd account. Instructions are available for both options.

To file the annual CPNI Certification for 2018 (covering calendar year 2017) please use the Commission's Electronic Comment Filing System (ECFS) instead of this template.

The template is not currently operational and will not be available for use in 2018.

When you use ECFS (https://www.fcc.gov/ecfs/) to file your certification, you must reference EB Docket No. 06-36 in the "Proceeding" field. Your filing must include:
  • The certification required under 47 C.F.R. § 64.2009(e) (for which you may use a suggested template); and
  • A written statement accompanying the certification that explains how the company's operating procedures ensure that it is or is not in compliance with the CPNI rules.

Annual 47 C.F.R. § 64.2009(e) CPNI Certification Template
EB Docket 06-36


Select one of the following options to continue

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CPNI Template Submission Software Version 00.01.03 April 5, 2011